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EXCELLENCE IN CUSTOMER SERVICE BY A BROKERAGE


 

Description

 

This award acknowledges a brokerage with a proven track record of providing their clients with superior support. Whether it is providing best-in-class assistance or reducing turnaround times, customer support is essential for client satisfaction. This award recognizes the industry player that has mastered that service and is a number one on all fronts.

 

Criteria

 

  • Overall customer service proposition
  • Responsiveness to changing market demands
  • Product knowledge and offerings
  • Positive impact on client retention and customer satisfaction
  • The business’ value proposition and strategy around stakeholder engagement