ibawards winners 19

The Winmar Award for Excellence in Claims Service

 

 

FOR NEARLY 80 years, Crawford & Company’s founding principles – “honesty and integrity above all,” “hard work pays,” and “knowledge and creativity is power” – have shaped its culture and emboldened its commitment to putting people first and delivering the highest-quality service for its customers.

 

“Our role as service providers to the industry is to make sure we hit the expectations customers have for the service we deliver, day in and day out”

 

“It’s an honour to be nominated for an award, and to win one is a reflection of the hard work of our over 1,400 employees all over Canada,” said chief client officer Greg Smith. “Every day, we continue to focus on customer service. Consumer expectations for service are raised within the industry and outside the industry, and our role as service providers to the industry is to make sure we hit the expectations customers have for the service we deliver, day in and day out.”

 

Glenn Woolfrey, executive vice-president of operations at award sponsor Winmar, added: “The customer service aspect and the customer experience is key and critical to our business, as well as to the insurance business itself. We’re selling a piece of paper from the insurance side, and we’re delivering on the service, and so are these fine people from Crawford.”

 

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